Returns and Warranty
Returns
Please read our policies below regarding returns. If you agree to these terms, click here to submit a return request. https://zzperformance.com/a/return
You may return any unused item within 30 days of purchase. After 30 days we will not accept any returns. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc.
Pulley puller tools and other such tools will be subject to fees and rules of rental if returned from a new purchase. Items that have been used including all core based items where a new core was sent, may not be returned under any circumstances.
You must determine before usage if you are unsatisfied with the product. Used items that are defective will be covered under warranty. Any part that shows reasonable evidence of being subject to improper handling, packaging, or shipping by the customer will not be eligible for exchange or refund.
We do not accept returns on electrical products, used or damaged products, or products that have been in your possession for over 30 days since the date of purchase. In cases where we received an item that is opened, used, or beyond the 30 return policy, it will be shipped back to you at your expense, or, if we choose to accept the return, your refund maybe docked up to 50% for restocking fees. PCM's and tuning services count as electrical items and cannot be returned. The only time a PCM will be accepted to come back to ZZP is on a core return basis and only applies to 3800 1.0 PCM's, LSJ 1.0 PCM's, and LNF 1.0 PCM's.
All returns must be prepaid; no collect shipments will be accepted. Shipping and handling charges are not refundable. If the incorrect part was shipped, you will be reimbursed for shipping costs. We recommend that you insure the returned part(s) for its full value to protect yourself against loss or theft of the package.
*Please note when exchanging items we require that the customer send in the item to be exchanged first and then ZZPerformance can send the replacement item.
Email customerservice@zzperformance.com if you have any questions.
If you are within the policy requirements, an RMA number will be emailed for your return. Further instructions will be given at that time as to how to return your item(s).
There is a mandatory 10% restocking fee on all returns excluding core returns. The restocking fee may be waived if in store credit is selected in stead of a refund.
10% restocking fee for all returns except in situations where you double ordered the product from us or the item has not shipped yet. Restocking fee may be waived if merchandise credit is issued. If you've had your product for over 30 days, it's a used item, electronic product, or damaged we will not accept the item as a return. In cases where we receive an item that is opened, used or beyond the 30 day return, it will be shipped back to you at your expense or docked up to 50% for restocking.
Core Returns
Please include your RMA number with your item to ensure that your return is processed correctly. Core returns must be sent in with this number in order to be processed correctly. This helps ensure proper credit is given to the customer. Delays will occur if the Core Return/RMA number is not included with the package.
Core returns unless otherwise specified must be returned within 30 days from receipt for full credit, after that $25 or 15% (whichever is greater) will be deducted from your refund. After 90 days core returns will not be accepted
Pulley puller rentals must be postmarked within 10 days from receipt for full credit, after that $1/day will be deducted.
Only Use the Core Return Form below if you are trying to return one of the following items:
Axle(s), Blower Case, Blower Complete Core, Exhaust Manifold, Fuel Rails, Hub Removal Plate, Intake Manifold, Intercooler plate, PCM, Pulley Puller, Rockers, Snout, Snout Machine Tool, Throttle body, or Stock cat.
Warranty
ZZPerformance brand products carry a 2 year warranty from the date of purchase against defects in material and workmanship. The warranty applies only to the original purchaser. Replacement or repair will be at the discretion of ZZPerformance. We do not cover any type of labor or cost associated with a defective product. This includes any shipping charges. Purchaser and installer assume all liability with regard to any and all damages in any way related to the purchase, installation and/or use of our products. Items returned for warranty that are not defective or car brought to us for warranty work that turns out to have problems unrelated to said products will be billed at normal shop rate including cost associated with the claim.
Products resold through ZZPerformance carry warranties from the manufacturer. While each manufacturer set their own warranties and policies, we will do our best to assist you in getting your problems taken care of. Any returned parts that show evidence of being installed improperly or otherwise used contrary to the manufacturers instructions, will not be eligible for exchange, refund or warranty consideration. Parts used for racing or competition are warranted against manufacturer’s defects only. No refunds will be issued on warranty items; repair or replacement only. If you are unsure that your item(s) fit our warranty policy, please contact customerservice@zzperformance.com.
ZZPerformance's "Lifetime Warranty” covers specific products designated by our Lifetime warranty badge. The warranty covers the original purchaser only. It is for repair or replacement only and does not cover costs as a result of using the product. Return shipping is the responsibility of you, the consumer. Please only send in the part at fault. If the product comes in a set, only the defective merchandise will be exchanged.
(All WARRANTIES please email customerservice@zzperformance.com with your full information, order number, and photos if applicable)