Shipping Policy

Shipping policy

Most orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Custom items that are assembled or made to order may take up to 14 days to process. You will receive a separate email notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping rates are based on items dimensional weight. 

We currently ship via USPS and UPS. We do not offer expedited shipping methods at this time. 

In-store pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am to 5pm Monday through Friday. Please have your order number/confirmation email with you when you arrive.

International Shipping

We offer international shipping to most countries. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ZZPerformance is not responsible for these charges if they are applied and are your responsibility as the customer.

We currently do not shipping options to the following countries: 

Ascension Island, China, Hong Kong SAR, Israel, Kuwait, Mexico, New Zealand - Chatham Islands 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Shipping to P.O. boxes

UPS does not allow for shipping to PO Boxes. If you are receiving an error at check out, please enter a residential address. 

Refunds, returns, and exchanges

Our return policy can be found here: Return Policy Page 

You may return any unused item within 30 days of purchase.  After 30 days we will not accept any returns. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc.

We do not accept returns on electrical products, used or damaged products, or products that have been in your possession for over 30 days since the date of purchase. In cases where we received an item that is opened, used, or beyond the 30 return policy, it will be shipped back to you at your expense, or, if we choose to accept the return, your refund maybe docked up to 50% for restocking fees.

Missing or Damaged Items

Please open and review your order upon receiving. Damaged or missing items must be reported within 5 business days of delivery date. You can contact customerservice@zzperformance.com with your order number to report either of these issues with your order.

 

Please contact customerservice@zzperformance.com with any further questions.